Terms and condition of use
Payment Terms
Bank Transfer (SEPA Payment)
Payment is made through bank transfer. The payment sum received should match the total order sum. Extra expenses due to possible banking fees, currency exchange rates or customs are to be covered by the customer making the payment.
PayPal
PayPal own terms applied.
Shipping
International orders are shipped out worldwide using UPS Standard or UPS Expedited services
For international orders, Incoterms Delivery at Place are used. The buyer is responsible for any import customs charges/fees.
Returns and Refunds
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, not being assemble. It must also be in the original packaging.
To make the return, we require the invoice of purchase.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be made via the same way of initial payment
Sales
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
PayPal commissions (when using PayPal as a payment method) are deducted from your refund.
Import/Export charges are non-refundable. Possible import charges resulting from returning a product/order will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Lifetime warranty
Some products have lifetime warranty as stated on the description of the item, we are obliged to replace or repair the item if there is a defective manufacturing or malfunction, any user error, not follow of instructions and incorrectly assembly will not be accepted.
Contact Information
Jota5Sport, Emanuel e Vicente Lda.
Av. General Barnabé António Ferreira 165 Pav. G
2715-315 Negrais
Portugal